How to Check Your Order Status

  1. Visit the My Account page and log in using your email address and password. If you can’t remember your password, use the “Lost your password?” link to reset it.screenshot of algae expert login screen and password recovery link
  2. Find the order under the RECENT ORDERS section.
  3. Look in the STATUS column to find the current shipping status.
    screenshot of algae expert recent orders view

Shipping statuses:

  • Pending Payment: Your payment has not been authorized yet. This can occur for a number of reasons, including if your card issuers suspects that your purchase may not have been authorized by you, or if there is a delay in response from the card processor. Please allow 48 hours for this status to resolve, and then contact us if your payment is still pending.
  • Processing: Your order is being processed and has not yet shipped.
  • On Hold: Your order is on hold, likely due to a backorder or special request.
  • Completed: Your order has been shipped.
  • Cancelled: There was an issue with your order and it was cancelled. If you believe this happened in error, please contact us.
  • Refunded: Your order was refunded and will not be shipped.
  • Failed: Your payment was not approved. Please try your purchase again. We do not receive details regarding why a payment fails. For further details please contact your card issuer.

For further questions about your order status, please contact us.